OPINION: Kroger-Albertsons merger is the latest victim in inconsistent, flawed FTC lawsuits
As we examine the world of business practice, consider two overall concepts: “art” (function, structure and objectives) and “heart,” (workers, customers, vendors). These concepts lead to the tension of efficiency versus effectiveness. In other words, how do businesses deliver “cheaper, better, faster” (art) while maintaining customer service, worker satisfaction, and...