Propane Company Departs Leaves Customer in the Cold
By TheNevadaGlobeStaff, January 18, 2023 5:17 am
RENO, Nev. (775 Times, NV Globe) – Jennifer Schneider anticipated the country lifestyle when she moved to a house in Rancho Haven, a subdivision that welcomes horses, three years ago. She wasn’t preparing for a rapid immersion in the life of a pioneer lady.
“No heat she says. “I’m living in one little room of the house. I can’t do laundry. I can’t wash my dishes except for by hand with a kettle. OK, I’m camping in my own home.
Six days ago, it arrived unexpectedly in the middle of the night. She awoke to a house that was quite cold.
Her water heater and furnace were both frigid since her gas tank was empty. She was on auto fill, and her account was paid in full, so it came as a surprise. She performed an online account check.
“And the last delivery I got was in October and I discovered I was scheduled for another December 5th. It was supposed to one day, 24-hour expedited delivery and it didn’t show up.”
Calls to the business, Amerigas, went to a call center with no one there to take them.
“They keep promising me every day to deliver propane within 24 hours. And it does not show up. And when I call back, they ask if I want to escalate it and I do and nothing seems to happen. I never get a call back from a supervisor. No one ever explains anything. I don’t even know if they are still delivering in Reno.”
Our outcomes were the same. When we called the local number, the person who answered indicated they were in Cleveland, Ohio. When we called to inquire if they were still operating in Reno, Nevada, we were put on hold and were informed they couldn’t answer any inquiries. According to their local website, they are currently closed. Visits to their office in Sparks or yard north of town would appear to corroborate that.
In any event, it took place at the worst conceivable moment without prior notification to clients like Jennifer Schneider.
“They did not tell me they weren’t going to deliver. They did not tell me they weren’t going to tell any of their customers and let us all run dry. And there’s been no communication. No help from them. No local person to talk to. I feel like i have no recourse and I’m spending a lot of money that I can’t afford to spend just to keep my house.”
If that’s what happened, Amerigas’ exit may be affecting the market as a whole. Although Jennifer Schneider has signed up with a different, local business, they won’t be able to contact her until next week. They appear to have received an excessive number of calls for service.
She will have to adjust to an unexpected reality in the interim, just like everyone else. The informational leaflet on living in the country with your horses did not mention that. I didn’t want to live like a pioneer and camp out in my house. No.”
Credits: KOLO TV
Copyright 2023 775 Times, NV Globe. All rights reserved.
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I have been a customer for over 40 years with no complaints until now. I am 83 and live alone. Last Sunday on returning from church I smelled propane. I checked my tank finding it a 4%. I called the office, only voice message, then I contacted them online following their instructions concerning smelling gas. I called 911. Fire department arrived and determined there was no gas leaks just an empty tank. Their dispatcher was able to break through the Amerigas Companies phone system and requested an emergency filling of my tank. A gentleman arrived later in the evening with 3 small tanks that got me through the next two days. I now have a tank at 80%. How long that will last is my concern. Will I be facing another situation like this next month? I have lost all faith in this company to provide my home with the necessary gas to keep my home safe and warm. What concerns me. . .is what recourse do we have as costumers? I fear frozen pipes and higher electricity bills trying to keep the house safe.