Experts Warn That Those Who Interact Directly With the Public Are Increasingly Likely to Be the Targets of Aggressive Behavior

Experts Warn That Those Who Interact Directly With the Public Are Increasingly Likely to Be the Targets of Aggressive Behavior Incivility is on the rise, and public servants have become “punching bags,” an expert says. Georgetown University professor and consultant Christine Porath surveyed thousands of people about rudeness. A consumer...