NEVADA – Retail giant Walmart has agreed to a $2 million settlement with the state of Nevada following complaints from customers about pricing discrepancies. The settlement was reached after customers reported being charged a different price at the register than what was listed on the shelf, which violated the Nevada Deceptive Trade Practices Act. Walmart is transitioning to electronic pricing systems in its stores to eliminate the lag caused by separate systems for price changes and label printing. The company also reached a similar settlement with Colorado over the same allegations.
According to the Attorney General’s Office, Walmart employees used handheld devices to immediately change prices at the point of sale. However, a separate machine was needed to print new price labels for the shelves, leading to delays in updating the prices displayed. The Nevada Department of Agriculture conducted nine inspections of Walmart locations in Northern Nevada, revealing four instances of failed inspections due to price discrepancies.
As part of the settlement, Walmart has implemented updated price change training and now requires employees to be physically present at the location of the item being repriced. The company will also limit the number of labels employees can print at one time. Furthermore, Walmart will conduct quarterly inspections of ten randomly selected stores in Nevada and Colorado to ensure that the changes made adequately reflect both the shelf and register prices for goods.
Credits: 8 News Now
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